Refund Policy

Because chessfeed.ai offers a comprehensive free tier to evaluate the platform, all paid subscriptions are considered final and non-refundable.

1. Refund Eligibility

Paid subscription charges for Club, Pro, Elite, and Enterprise plans are final. Refunds are not provided except for the limited accidental upgrade exception described in Section 2.

2. Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

2.1 Accidental Upgrade Exception

Accidental upgrades are eligible for a refund only if requested within 48 hours of purchase and only when there has been zero usage of premium features, including 0 premium game analyses and 0 AI coach messages.

2.3 Account Status

Your account must be in good standing. Accounts that have violated our Terms of Service or engaged in fraudulent activity are not eligible for refunds.

2.4 First-Time Refunds Only

Refund consideration applies to your first subscription only. Subsequent renewals, plan upgrades, or new subscriptions after a previous refund are generally not eligible for refunds unless there are technical issues on our end.

3. What's NOT Eligible for Refunds

The following are not eligible for refunds:

• Subscription Renewals: Automatic renewals (you can cancel before the next renewal date to avoid charges)
• Partial Month Refunds: No prorated refunds for cancellations mid-billing cycle (service continues until period ends)
• Free Plan: The free plan has no charges and is not subject to refunds
• Academy/Enterprise Plans: Custom plans have separate terms outlined in individual agreements
• Chargebacks: If you initiate a chargeback with your payment provider before contacting us, your account may be suspended and you will not be eligible for future services
• Platform Issues: Issues with third-party platforms (Chess.com, Lichess) that are outside our control
• User Error: Incorrect plan selection or misunderstanding of features (we encourage using the free plan first to try before subscribing)

4. How to Request a Refund

To request a refund, please follow these steps:

5. Subscription Cancellations & Downgrades

5.1 Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to paid features until the period expires
• No credits or prorations are issued for the remaining days in the current billing cycle
• Your subscription will not automatically renew

5.2 Downgrades

If you downgrade from a higher plan (e.g., Master to Student) mid-billing cycle:

• The downgrade takes effect at the start of your next billing cycle
• No prorated credits are issued for the current cycle
• You retain access to the higher-tier features until the current period ends

6. Exceptional Circumstances

In certain exceptional circumstances, we may offer refunds outside of our standard policy:

• Service Outages: Extended periods of service unavailability due to technical issues on our end
• Billing Errors: Duplicate charges or incorrect amounts charged
• Feature Removal: Removal of core features that significantly impact your subscription value

These are evaluated on a case-by-case basis. Please contact our support team to discuss your situation.

7. Academy and Enterprise Plan Refunds

Academy and Enterprise plans have custom pricing and terms. Refund policies for these plans are outlined in the individual service agreements signed by the organization. Please refer to your contract or contact your account manager for refund inquiries.

For Academy plan demos and trials, we recommend scheduling a demonstration call before committing to ensure the platform meets your institution's needs.

8. Chargebacks and Payment Disputes

If you initiate a chargeback without first attempting to resolve the issue with us:

• Your account will be immediately suspended pending investigation
• You may be permanently banned from using chessfeed.ai Services
• You will not be eligible for refunds or future subscriptions
• We may pursue legal action to recover losses from fraudulent chargebacks

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active subscribers. Your continued use of paid Services after changes constitutes acceptance of the updated Refund Policy.

10. EU and UK Users

If you reside in the European Union or the United Kingdom, you acknowledge that our Services consist of digital content provided immediately upon subscription. By subscribing and accessing the paid features, you expressly consent to the immediate performance of the contract and acknowledge that you lose your 14-day right of withdrawal.

11. Contact Information

For refund requests, billing questions, or concerns about this Refund Policy, please contact us: